| Job Title | Relationship Officer – 811 Digital Banking |
| Business Vertical | Kotak 811 – Digital Banking |
| Department | Sales |
| Job Category | Consumer Bank |
| Location | Indore, Madhya Pradesh, India |
| Job Type | Full Time |
| Job Shift | Day |
| Education Qualification | Bachelor’s Degree |
| Job Identification | 225251 |
| Posting Date | 06 January 2026 |
| Role Objective | Acquire new customers through field-based activities and expand Kotak 811’s digital banking footprint |
| Nature of Role | 100% Field Sales |
| Primary Responsibilities | • Acquire Savings & Current Accounts through open market activities• Conduct canopy & umbrella activities• Cold calling and referral-based sourcing• Achieve acquisition and cross-sell targets within assigned pin codes• Build and maintain strong customer relationships• Ensure compliance with internal processes and service standards |
| Products Handled | Savings Account, Current Account |
| Cross-sell Products | Life Insurance (LI), General Insurance (GI), SIP, Personal Loans, Fixed Deposits |
| Sales Territory | Assigned geographical area (pin-code mapped) |
| Customer Segment | Retail / Mass Affluent |
| Key Skills Required | Field Sales, Customer Acquisition, Digital Banking, Relationship Building |
| Performance Metrics (KPIs) | Account openings, Cross-sell ratio, Productivity per day, Compliance adherence |
| Work Location Address | Metro Tower, Vijay Nagar, Indore, Madhya Pradesh – 452010 |
| Career Progression | Relationship Officer → Senior RO → Branch / Sales Manager |
| Resume Keywords | Kotak 811, Digital Banking Sales, Field Acquisition, CASA Sales, Cross-selling |
