| Job Title | Relationship Officer – 811 Digital Sales |
| Department | Digital Banking – Kotak 811 |
| Function | Regional Sales / Customer Acquisition |
| Location | Mumbai, Maharashtra |
| Job Type | Full-Time |
| Education | Bachelor’s Degree (Any Discipline) |
| Experience | Fresher to 3 Years (BFSI / Digital / Field Sales preferred) |
| Product Focus | Kotak 811 Digital Savings Account |
| Role Objective | Acquire new customers through digital onboarding and promote Kotak’s digital banking ecosystem |
| Key Responsibilities | • Acquire new-to-bank customers• Digital & assisted onboarding of 811 accounts• Field sales, referrals, society/corporate visits• Educate customers on digital banking products• Ensure 100% KYC compliance• Maintain MIS & productivity reports |
| Sales Channels | Field Sales, Referrals, Digital Leads, Events & Corporate Activations |
| Core Skills Required | Digital Sales, Field Acquisition, Relationship Management, Communication, Target Orientation |
| Compliance | KYC, AML, Documentation Accuracy |
| KPIs / Targets | • Number of accounts opened• Activation & transaction rate• KYC accuracy• Cross-sell conversion |
| Tools Used | Mobile Apps, Digital Onboarding Platforms, CRM/MIS |
| Ideal Candidate Traits | Self-motivated, customer-focused, comfortable with field work |
| Career Progression | Relationship Officer → Senior RO → Acquisition Manager → Digital Sales Lead |
| Resume Keywords | Kotak 811, Digital Banking, CASA Sales, Customer Acquisition, Field Sales, BFSI |
