| Job Title | Service Officer – Branch Banking (Service) |
| Department | Branch Banking |
| Function | Customer Service & Operations |
| Job Category | Consumer Bank |
| Location | Chandigarh, India |
| Job Type | Full Time |
| Job Shift | Day |
| Education Qualification | Bachelor’s Degree |
| Job Identification | 225249 |
| Posting Date | 06 January 2026 |
| Role Objective | Deliver efficient branch-level banking services by managing cash and non-cash transactions while ensuring a superior customer experience |
| Customer Segment | Retail Banking Customers |
| Key Responsibilities | • Handle cash & non-cash transactions accurately• Process deposits, withdrawals, DDs & cheque clearing• Address customer queries and service requests• Maintain speed, accuracy & operational discipline• Promote relevant banking products & services• Ensure compliance with internal controls & audit norms |
| Operational Activities | Teller operations, account servicing, cheque processing |
| Sales / Cross-sell Focus | Identification of cross-sell opportunities at branch level |
| Risk & Compliance | Cash balancing, process adherence, audit readiness |
| Key Skills Required | Customer Handling, Cash Management, Attention to Detail, Communication Skills |
| Performance Metrics (KPIs) | Transaction accuracy, TAT adherence, Customer satisfaction, Audit scores |
| Work Location Address | SCO 381, Ground Floor, Sector 31-D, Chandigarh – 160036 |
| Career Progression | Service Officer → Senior Service Officer → Branch Operations Manager |
| Resume Keywords | Branch Banking, Teller Operations, Customer Service, Cash Handling, Retail Banking |
