| Company | Kotak Mahindra Bank |
| Job Title | Service Officer – Branch Banking (Service) |
| Job Location | Mumbai, Maharashtra, India |
| Job ID | 234739 |
| Job Category | Consumer Bank / Branch Banking |
| Posting Date | 02 April 2026 |
| Job Type | Full Time |
| Shift | Day Shift |
| Education Required | Bachelor’s Degree |
| Role Summary | Handle cash & non-cash banking transactions and provide customer service at branch |
| Cash Transactions | Cash withdrawal, deposits, cash handling |
| Non-Cash Transactions | Demand drafts, cheque processing, account service requests |
| Customer Service | Resolve customer queries, provide banking information |
| Sales Responsibility | Cross-sell banking products and services |
| Operations | Maintain transaction accuracy and process efficiency |
| Customer Experience | Ensure professional service and customer satisfaction |
| Skills Required | Communication skills, attention to detail, customer handling, banking operations |
| Job Nature | Operations + Customer Service + Sales |
| Career Path | Service Officer → Relationship Manager → Branch Manager |
| Industry | Banking / Retail Banking |
| Experience Level | Entry Level / 0–3 years |
