| Company | Kotak Mahindra Bank |
| Job Title | Sky Service Grievance Redressal – Relationship Manager (Sky Channel) |
| Job ID | 234749 |
| Location | Thane, Maharashtra, India |
| Office Location | Neptune Elements – 3rd Floor, Thane |
| Job Category | Consumer Bank / Customer Service / Grievance Handling |
| Job Type | Full Time |
| Shift | Day Shift |
| Education Required | Bachelor’s Degree |
| Role Summary | Handle customer complaints and ensure timely grievance resolution through Sky Channel |
| Core Responsibility | Resolve customer grievances and escalations |
| Customer Interaction | Handle complex queries, complaints and escalations |
| Service Channel | Call center / digital / backend service channel |
| Banking Services | Account issues, transaction issues, service complaints |
| TAT (Turnaround Time) | Ensure quick resolution within defined timelines |
| Customer Experience | Improve customer satisfaction and retention |
| Compliance | Follow banking policies and grievance redressal guidelines |
| Job Nature | Customer Service + Complaint Handling (Non-sales) |
| Experience Level | Entry–Mid Level |
| Career Path | RM → Senior RM → Team Lead → Service Manager |
| Industry | Banking / Customer Service |
