| Company | PhonePe |
| Job Title | Associate Manager – KYC Operations |
| Location | Bengaluru |
| Team / Reporting | Manages KYC operations team; people management responsibilities (coaching, performance tracking, ICP adherence) |
| Scope / Focus | – End-to-end manual KYC operations for onboarding customers- Operational efficiency, SLA adherence, and process improvements- Stakeholder collaboration with sales/business teams- People development and engagement |
| Key Responsibilities | – Manage team performance, provide coaching, feedback, and development- Collaborate with business/sales teams to ensure smooth operations- Identify opportunities to improve efficiency (AHT, occupancy, verification %)- Track operational KPIs: AHT, SL%, occupancy, verified/rejection %, compliance, ART, attrition- Initiate process improvements and automation projects- Drive faster validation TAT and higher verification accuracy |
| Skills / Traits | People management, stakeholder management, operational excellence, data-driven decision-making, process improvement, cross-functional collaboration |
| Experience / Education | 0-5 years (implied mid-level), relevant operations/KYC background preferred; MBA/PGDM not explicitly required |
| Benefits | Medical, life & critical illness insurance, wellness programs, parental support, mobility/relocation, retirement benefits (PF, gratuity, NPS), higher education assistance, car lease, salary advance |
