| Company | PhonePe |
| Job Title | Operations Associate – VKYC / Customer Experience (Advisor) |
| Location | Bangalore, Karnataka, India |
| Job Type | Full Time |
| Department | Customer Experience / Operations |
| Reporting To | Assistant Manager – Customer Experience |
| Education | Graduation (10+2+3) Mandatory |
| Experience Required | 0–3 Years (typical for this role) |
| Primary Role | Handle customer queries and improve customer experience through VKYC & support operations |
| Key Responsibilities | Handle account/transaction queries, resolve issues via calls & data channels, follow SOPs, escalate issues, educate customers, meet productivity targets |
| Work Focus | Customer support, query resolution, service operations |
| Channels | Voice (calls) + Non-voice (data/chat/email) |
| Customer Segment | PhonePe app users |
| Work Type | Office-based (Bangalore) |
| Key Skills | Communication, customer handling, multitasking, problem-solving |
| Language Requirement | English & Hindi mandatory (South Indian languages preferred) |
| Internal Coordination | Customer support teams, product teams, operations |
| Performance Metrics | Daily/hourly productivity, resolution time, customer satisfaction |
| Work Conditions | 6 days working, rotational week-offs |
| Revenue Impact | Indirect (through customer satisfaction & retention) |
| Pressure Level | Moderate (targets + customer handling) |
| Benefits | Insurance, wellness, parental support, PF/NPS, gratuity, relocation, education assistance |
| Career Path | Advisor → Senior Advisor → Team Lead → Operations Manager |
| Application Mode | Online form with screening questions |
