| Company | PhonePe Limited |
| Job Title | Support Effectiveness Executive (Merchant Support Specialist) |
| Location | Bengaluru, India |
| Job Type | Full Time |
| Department | Merchant Support / Customer Experience |
| Job Purpose | Provide operational support to PhonePe merchants, resolve escalated cases, improve processes, and ensure SLA adherence for merchant support cases. |
| Key Responsibilities | Handle merchant escalations, coordinate with internal teams for resolution, process improvement, merchant communication via phone/email, documentation, SLA adherence, stakeholder coordination |
| Education Qualification | Graduate in any stream (10+2+3) |
| Experience Required | 2–4 years (Merchant Helpdesk / Customer Experience preferred) |
| Skills Required | Written & Communication Skills, MS Office, Customer Support, Merchant Support, Problem Solving |
| Work Interaction | Merchants, Internal Stakeholders, Support Teams |
| Employee Benefits | Medical Insurance, Life Insurance, Critical Illness Insurance, PF, Gratuity, NPS, Leave Encashment, Parental Benefits, Relocation Benefits, Higher Education Assistance, Car Lease, Salary Advance |
| Industry | Fintech / Digital Payments / Customer Support |
