| Hiring Company | Randstad India (for a client company) |
| Job Title | Team Member – Technical Cell |
| Job Location | Lonand, Maharashtra, India |
| Reference Number | JPC – 116973 |
| Job Type | Permanent |
| Posting Date | 09 March 2026 |
| Application Deadline | 08 May 2026 |
| Work Domain | Manufacturing / Technical Support |
| Experience Required | 15 years |
| Core Responsibility | Support lead in analyzing customer complaints related to cranes |
| Complaint Management | Receive, record, track, and resolve customer complaints |
| Technical Investigation | Identify root causes of product issues and coordinate corrective actions |
| Coordination | Work with production, quality, and service teams |
| Data Monitoring | Maintain complaint records, warranty claims, and resolution logs |
| Reporting | Prepare reports on complaint trends, root causes, and improvement actions |
| Key Skills | Customer complaint handling, Root Cause Analysis (RCA), 5 Why analysis |
| Systems Knowledge | ERP or CRM systems for complaint tracking |
