The Identity team is the first of its kind support initiative which is currently aligned to serving markets across regions. The primary objective of this team is to do an investigation in the risk domain pertaining to Compliance or Fraud and make decisions. The team also works to generate insights and feedback on improving process efficiency or dollar saving.
What the Candidate Will Do:
- Work on content development in case of gaps in the SOPs/KB pages
- Pitch in for facilitating training, onboarding as well as refresher trainings
- Work along with TLs on improving the team’s TPH, R2, insights & impact metric.
- Chip in ideas to run new experiments and help with implementation of the same.
- Support with policy updates, outages, RCA, Audits if required.
Basic Qualifications:
- Proven track record to provide detailed support for blocking issues and be the go-to person for any policy related concerns
- Strong analytical skills in identifying trends and insights. Proven understanding of Google sheets is a must.
- Work in a 24×7 support environment, pro-actively take initiatives/ suggest improvements and work closely with the TLs in carrying out projects
- Ability to train new hires, floorwalkers and set up them up for success when they start of production
- Be a positive doer and strong Uber culture advocate; support the team in the TL’s absence. Outstanding verbal and written skills
Preferred Qualifications:
- Must be in the current roles for 6 months at least
- SQL knowledge is a bonus
- Extensive experience taking care of different risk, safety or compliance teams and having a good understanding of Fraud is a must
About Uber:
- At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
- We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward together.
- Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
- At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
- We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward together
Job Location:
- Visakhapatnam, India
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
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