New Job Apply For Senior Executive (RBP) Post in Swiggy

Responsibilities:

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
• Advise partner stores on speed perception and  order fulfillment. Recommend  best practices of the same to improve Cx.
• Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures

Required Experience & Qualifications:

• Graduate / 3-5 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.

Job Location:

• Bangalore

Swiggy Job Senior Executive Post Notification PDF & Apply Online Form Link