| Company | Sutherland |
| Job Title | Associate – Account Management |
| Job ID | REF41101R |
| Contract Type | Brick and Mortar |
| Location | Kuala Lumpur, Malaysia |
| Date Published | March 24, 2026 |
| Role Summary | Responsible for customer support, technical support, and sales through calls, chat, and email while managing customer accounts. |
| Job Responsibilities | Resolve customer issues, upsell products/services, provide customer consultation, update customer records, use CRM tools, transfer customers to appropriate departments, perform data entry and documentation, work in team environment, meet performance metrics. |
| Language Requirement | English and Mandarin (Read, Write, Speak), Cantonese speaking preferred |
| Experience Required | Minimum 6 months of sales and customer service experience |
| Education Requirement | SPM / Diploma / Graduate |
| Technical Skills | Web hosting technologies, WordPress, Joomla, PHP, MySQL, SSH, FTP, SFTP, SSL, DHCP, DNS, TCP/IP, CRM systems, Internet technologies |
| Internet Requirement | Wired internet connection (preferably fiber), minimum 25 Mbps download speed, recent billing statement required |
| Role Nature | 100% Sales and Technical Support with Account Management |
| Additional Benefits | Fixed basic salary, allowances and incentives |
| Work Environment | Team-based environment with performance metrics and goals |
