| Company | Sutherland Global Services |
| Job Title | Customer Insurance Benefits Advisor |
| Job Location | Kingston, St. Andrew Parish |
| Contract Type | Brick and Mortar |
| Job ID | REF40926P |
| Posted Date | 23 March 2026 |
| Experience Required | 1 year BPO / Customer Service preferred |
| Minimum Education | 3–4 CXC/GCE/City & Guilds subjects or US High School Diploma / GED |
| Age Requirement | 18 years or older |
| Skills & Qualifications | Customer service, problem-solving, attention to detail, communication (verbal & written), CRM software proficiency, PC skills, typing 30 WPM with 80% accuracy |
| Responsibilities | Handle inbound calls for dental/insurance products, process payments, account maintenance, provide accurate benefits info, resolve customer issues, document interactions, support multiple systems |
| Availability | Flexible schedule including weekends and public holidays; onsite at Red Hills Road, Jamaica |
| Additional Requirements | Government-issued ID, TRN, NIS card, background check, drug test |
| Benefits | Competitive compensation, PBI incentives, annual merit increase, paid training, health & life insurance, lunch benefits, transportation/shuttle service, referral program, career development, onsite medical suite, rewards & recognition programs |
