| Job Title | Customer Support Representative – Streaming Services |
| Job ID | REF40803A |
| Company | Sutherland |
| Contract Type | Permanent Work From Home (WAH) |
| Location | Fredericton (Remote) |
| Posting Date | 14 Mar 2026 |
| Role Type | Customer Support / Contact Center |
| Industry | Streaming Media & Entertainment Support |
| Core Focus | Provide customer support for streaming platform users |
| Key Responsibilities | Handle customer queries, troubleshoot streaming issues on phones/Smart TVs, provide technical assistance, maintain excellent customer experience |
| Required Skills | Customer service experience, troubleshooting skills, multitasking, CRM usage, Microsoft Office knowledge |
| Technical Requirements | Internet speed minimum 10 Mbps download and 2 Mbps upload for remote work |
| Tools Used | CRM systems, Microsoft Office (Outlook, Word, Excel) |
| Employee Benefits | Medical, dental, vision benefits, incentives, recognition programs, wellness programs, career growth opportunities |
| Career Growth | Customer Support Rep → Team Leader → Operations Manager |
