| Company | Sutherland |
| Job Title | Manager – Account Manager (Maternity Cover – 2 Years Fixed Contract) |
| Job ID | REF40470F |
| Contract Type | Temporary Work From Home (WAH) |
| Location | Sofia |
| Date Published | 19 March 2026 |
| Role Type | Account Management / Operations |
| Role Overview | Manage client relationships, improve processes, ensure service quality, and lead team performance |
| Key Responsibilities | • Build client & team relationships• Develop strategies using data insights• Improve processes & efficiency• Ensure service quality & customer satisfaction• Identify training needs & support team development |
| Education Requirement | Bachelor’s Degree |
| Experience Required | Minimum 3 years in operations/management (process transformation required) |
| Key Skills | • Analytical & data interpretation• Leadership & problem-solving• Time management & multitasking• Strong communication skills• MS Office proficiency |
| Additional Preferred Skills | • Experience managing 100–200 FTE team• Travel industry background (preferred) |
| Benefits | • Health & life insurance• Paid leaves• Food vouchers & paid breaks• Competitive salary• Career growth opportunities• Training programs |
| Work Mode | Work From Home (Temporary Contract) |
| Industry | IT Services / BPO / Digital Transformation |
