| Company | Sutherland |
| Job Title | QA Specialist with Portuguese & English |
| Job ID | REF40346X |
| Contract Type | Brick and Mortar |
| Location | Varna, Bulgaria |
| Date Published | 20 Feb 2026 |
| Industry Focus | Customer Experience / Service Center Operations |
| Role Summary | Enhance customer experience initiatives by analyzing feedback, conducting quality checks, improving service standards, and mentoring team members. |
| Key Responsibilities | Analyze customer feedback; identify improvement areas; monitor customer interactions; conduct quality audits; provide feedback; track data trends; support process improvements; mentor junior staff; create training materials. |
| Language Requirements | Portuguese (C1/C2); English (B2) |
| Experience Requirement | 1+ year in similar QA / customer experience role |
| Technical Skills | Microsoft Office (Excel, PowerPoint); CRM systems; feedback analysis tools |
| Core Competencies | Strong communication skills; problem-solving ability; process improvement mindset; multitasking; attention to detail; team collaboration |
| Work Model | Hybrid (Office-based in Varna with flexibility) |
| Benefits | Health & life insurance; generous annual leave; food vouchers; paid breaks; competitive salary; performance-based monthly & quarterly bonuses; career progression; on-the-job training |
| Confidentiality & EEO | Information kept confidential as per EEO guidelines |
