| Company | Sutherland Global Services |
| Job Title | Senior Associate – Customer Experience |
| Job Location | Pristina |
| Employment Type | Brick and Mortar |
| Experience Required | Minimum 5 Years |
| Department | Customer Experience / Customer Success |
| Key Work | Customer Experience Strategy, Customer Journey, Data Analysis |
| Tools Required | CRM Systems, Data Analytics Tools, MS Office |
| Methodologies | Agile / Lean |
| Language Requirement | German (Written & Verbal) |
| Project Work | Cross-functional Projects, Customer Journey Mapping |
| Training Role | Training Teams on Customer Experience |
| Reporting | Customer KPIs, Metrics, Trends |
| Job ID | REF41085H |
| Job Posted Date | 23 March 2026 |
