| Job Title | Customer Service Executive (CSE) – ILMSCV Finance |
| Company | Tata Motors |
| Department | Sales – Vehicle Finance |
| Level | Executive |
| Reporting To | Sales Manager |
| Location | Hosur – RK Nagar |
| Job Purpose | Manage customer expectations, generate business solutions, increase revenue, and improve customer satisfaction in vehicle finance sales |
| Qualification | Any Graduate |
| Experience Required | 0–2 years (preferably in vehicle sales) |
| Key Responsibilities | Lead generation through DSE/channel partners, customer relationship management, explaining finance products, resolving sales queries, cross-selling products |
| Dealer Relationship | Maintain relationships with assigned dealers |
| Deal Processing | Collect pre-sanction and post-sanction documents, perform data entry in RSPM/SAGE |
| Internal Coordination | Work with operations and credit teams for smooth loan processing |
| KPIs | Units disbursed, 1st EMI resolution, RC collection |
| Functional Skills | Communication, negotiation, market knowledge, analytical skills, product knowledge |
| Behavioural Competencies | Execution excellence, customer centricity |
| Hiring Requirements | Market mobility required, bike & license mandatory, knowledge of RTO, willingness to learn |
