| Job Title | Customer Service Executive (CSE) – UCV Finance |
| Company | Tata Motors |
| Department | Sales – Vehicle Finance |
| Level | Executive |
| Reporting To | Sales Manager |
| Location | Raichur – Sai Ram Complex |
| Job Purpose | Manage customer expectations, generate business, improve customer satisfaction, and support vehicle finance sales |
| Experience Required | 0–2 years (preferably in vehicle sales) |
| Qualification | Any Graduate |
| Key Responsibilities | Lead generation through DSE/channel partners, customer relationship management, explaining finance products, resolving sales queries, cross-selling products |
| Dealer Management | Maintain relationships with assigned dealers |
| Deal Processing | Collect pre-sanction & post-sanction documents, data entry in RSPM/SAGE systems |
| Internal Coordination | Work with operations and credit teams for loan processing |
| KPIs | Units disbursed, 1st EMI resolution, RC collection |
| Functional Skills | Communication, negotiation, market knowledge, analytical skills, product knowledge |
| Behavioural Competencies | Execution excellence, customer centricity |
| Hiring Requirements | Must travel in market, own bike & license, knowledge of RTO processes |
