| Job Title | Customer Service Executive – UCV Finance (Motor Finance – Sales) |
| Level | Executive |
| Department | Sales – Vehicle Finance |
| Reports To | Sales Manager |
| Location | Tuticorin, Tamil Nadu, India (Sri Ram Complex, 2nd Floor, Door No. 16H/1K, Palayamkottai Main Road, Opp. Bhanu Brindawan Hotel, Tuticorin – 628008) |
| Job Type | Full Time |
| Job Identification | 42895 |
| Posting Date | 13/03/2026 |
| Apply Before | 20/03/2026 |
| Qualification | Any Graduate |
| Experience Required | 0–2 years (Only in Vehicle Sales) |
| Job Purpose | Manage customer expectations, develop business solutions, increase revenue, brand loyalty, and customer satisfaction |
| Key Responsibility – Lead Generation | Generate leads through DSE interactions, channel partners, and open market |
| Customer Relationship Management | End-to-end customer handling, product explanation, query resolution, cross-selling, customer education |
| Dealer Relationship Management | Maintain relationship with assigned dealers |
| Deal Processing | Collect pre/post sanction documents, accurate data entry (RSPM, SAGE etc.) |
| Internal Coordination | Work with Operations & Credit teams for smooth loan processing |
| KPIs | Units Disbursed, 1st EMI Resolution, RC Collection |
| Functional Skills | Communication, Negotiation, Market Knowledge, Analytical Skills, Product Knowledge |
| Behavioural Skills | Execution Excellence, Customer Centricity |
| Hiring Requirements | Willing to work in market, learning attitude, bike & license required, good RTO knowledge, product knowledge |
