Uber is igniting opportunities by setting the world in motion. Uber is disrupting the way people move around in cities and suburbs. Uber is enabling not just people to move people (rides business), but also enabling people to move things (Eats, Freight). We’re disrupting the everyday lives of people for the better around the world!
Uber is a leading enterprise that relies on CPaaS (Communication Platform-as-a-Service). cPaaS allows organizations to add real-time communication platforms / capabilities, such as messaging, voice and video, to business applications by deploying application program interfaces (APIs).
This is an excellent opportunity for a savvy, go-getter associate manager to be responsible for sourcing CPaaS (Messaging, Voice and Video) for the world’s largest gig-economy company. This associate manager will support teams that include Comms platform engineering & product, contact center engineering & product, identity engineering & product, Legal, Finance and Technical Project Management teams located worldwide in various countries like the USA, Brazil, Mexico, India, Australia and the Netherlands. So if you’re ready to learn how this company that is moving the world operates and willing to roll up your sleeves to source the world’s best network, read on and get in touch.
What You’ll Do:
- Messaging
- Assist & drive supply chain and operations of business and technical projects related to following messaging areas at Uber: One-way SMS, Two-way SMS, Shortcodes, Longcodes, Whatsapp, RCS, Phone numbers, Call metadata, Promotional messages and premium messages
- Voice & Video
- Assist & drive supply chain and operations of business and technical projects related to following voice & video areas at Uber: Rider-driver call anonymization, eater-courier call anonymization, Contact center voice, Local numbers, National numbers, International Toll Free Numbers, National Toll Free Numbers, Voice over IP, video conferencing and voice calling
- Communications Platform
- Identify, evaluate, negotiate communications deals including ones in the areas of contact center, omni-channel and customer communication / marketing platforms
- Negotiate Contract, terms and conditions including Pricing
- Build deep relationships with key cPaaS suppliers and partners to craft win-win solutions.
- Establish great working relationships with various teams at Uber including product, engineering, IT, operations, program management, strategic finance, legal, data science, procure-to-pay, accounts payable, Infosec, risk and business development to ‘get things done’.
- Assist & drive key projects and negotiate commercial deals, contracts, terms and conditions
- Assist in providing regular status updates to key Uber stakeholders.
- Assist in performing quarterly reporting to management on key metrics, successes and improvement areas of the team.
- Use eRFP tools to source cPaaS related products and services.
- Assist in providing actionable strategies to management including outlining scenarios, benefits, risks, and change management impact of each of those options.
- Assist in performing cPaaS supply market analysis, supplier identification and outreach, RFI/P development and execution, online bidding, supplier response analysis and negotiation
- Collaborate with internal stakeholders and assist in operational excellence and process improvement initiatives.
- Ensure business objectives are being met or exceeded, and strategic sourcing processes and systems are in compliance.
Basic Qualifications:
- Bachelor’s degree in engineering or science.
- 5+ years of engineering or business experience.
- cPaas (Messaging/Voice/Video) industry experience.
- Sourcing and negotiation experience
- Excellent verbal, written, and interpersonal skills. Someone who over-communicates.
- Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
- Willingness to work 8am to 5 pm EST (Eastern Standard Time)
What You’ll Do:
- Master of Business Administration degree
- Understanding of messaging & data areas like SMS, Whatsapp, RCS etc.
- Understanding of voice & video areas like Contact center voice, Local numbers, National numbers, International Toll Free Numbers, National Toll Free Numbers, Voice over IP, video conferencing and voice calling
- Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
- Performing cPaaS supply market analysis, supplier identification and outreach, RFI/P development and execution, online bidding, supplier response analysis and negotiation
- Collaborate with internal stakeholders and assist in operational excellence and process improvement initiatives.
- A go-getter who is hungry to learn more! If this is you, apply soon!
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber Job Associate Manager Post Notification PDF & Apply Online Form Link
| Notification PDF | Click Here |
| Apply Online | Click Here |
| Join Whatsapp Group | Click Here |
| Join Telegram Group | Click Here |
| Latest Jobs | Click Here |
