New Job: Apply for Virtual Relationship Manager (Delhi) Post in HDFC Bank

Group Company:

  • HDFC Bank Limited


  • Virtual Relationship Banking-Virtual Relationship Manager – Prime

Office Location:

  • Ambience Tower (Rohini-Sec-10) Delhi (Branch)

Position description:

Customer Engagement

  • ·Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
  • ·Call handling as per defined standards.
  • ·Accurate resolution for customer queries.
  • ·Promoting Digital Banking services for a superior customer service experience.
  • ·Profiling of customers in order to aid right cross-servicing of Bank products
  • ·Accurate logging and resolution of complaints.
  • ·Attrition control of customers.
  • ·Regular interactions with the customers and pro-actively assessing customer needs.
  • ·Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
  • ·Ensure portfolio quality of relationship while racing considering eligibility.
  • ·Monitor large amount movements and account closure  from the deposit accounts.
  • ·Ensure retention of customers

Achievement of portfolio parameters

  • ·Meet the defined objectives of the Portfolio managed by the respective VRM


  • · Right cross-sell of products basis profiling and engagement.
  • ·Penetration of products across groups.
  • ·Sales across all product segments-TPP, Assets, Cards etc.
  • ·Acquiring & grouping of all related IDs of the Primary ID. 
  • ·Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
  • ·Ensure Staff are trained on product knowledge and requisite certifications.
  • ·Income to be generated at a customer level.

Interaction Quality

  • ·Achieve Quality benchmarks defined from time to time.
  • ·Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.

Audit and Service Quality

  • ·Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
  • ·Ensure accurate and timely submission of financial transactions & requests.
  • ·Adherence to set processes of updating customer interactions in CRM next.

MIS – Reporting

  • ·Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management

Primary Responsibilities:

  • To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience
  • Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer
  • To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums
  • for their banking transactions/ needs, while keeping a “window’ to talk to the bank whenever customer needs.
  • Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.
  • So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services
  • thereby ensuring that the RM also achieves the key performance parameters set

Educational qualifications preferred

  • Category: Bachelor’s Degree

Required work experience

  • Years of experience: 1 to 2

Required Skills:

  • Basic Banking
  • Communication

Required abilities

  • Customers
  • Prime Head
  • Regional Head
  • Unit Head
  • Team Managers

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