| Job Title | Branch Manager |
| Job ID | 42275 |
| Company | Yes Bank |
| Location | Tohana, Haryana, India |
| Work Model | Work From Office |
| Job Type | Permanent |
| Employment Nature | Full Time |
| Primary Function | Branch Operations, Sales & Customer Relationship Management |
| Strategy & P&L Management | Maintain branch Profit & Loss and Balance Sheet; execute branch strategy aligned with overall bank strategy |
| Revenue Generation | Drive revenue through cross-selling TPP (Third Party Products), RA (Retail Assets), and BB (Business Banking) products |
| CASA Growth | Mobilize liabilities through CASA portfolio growth within the branch catchment |
| Customer Service | Ensure efficient complaint management within TAT and maintain high service scores |
| Customer Engagement | Conduct customer engagement programs and marketing events |
| CRM Implementation | Ensure proper CRM usage by Sales, Relationship & BSD teams and review periodically |
| Branch Operations | Ensure upkeep of branch and ATM and escalate issues where required |
| Fraud Management | Coordinate with internal teams for effective fraud management within the cluster |
| Compliance & Controls | Ensure branch compliance with bank policies and processes |
| Reporting | Ensure timely submission of MIS reports |
| Security | Ensure safety and security of bank and customer assets |
| Audit Management | Ensure internal and external audit deliverables are completed as per norms |
| Performance Monitoring | Track daily productivity and book movement of the branch |
| HR Coordination | Work with HCM business partner to review employee performance and identify training needs |
| People Management | Monitor team KPIs and implement performance management processes |
| Training & Development | Develop team capability through coaching, feedback, and development opportunities |
| Risk Management | Follow risk policies to mitigate operational, regulatory, financial, and reputational risks |
| Internal Controls | Execute internal control systems and compile information for departmental audits |
| Key Skills | Sales & Marketing, Branch Operations, Customer Relationship Management, Risk & Compliance, Team Leadership |
