| Job Title | Merchant Relationship Manager |
| Job ID | 41419 |
| Company | (Not specified) |
| Location | Indore |
| Work Mode | Work From Office |
| Job Type | Permanent |
| Job Nature | Full Time |
| Industry | Banking / NBFC / Financial Services |
| Role Overview | Manage collections performance, risk control, and merchant relationships while ensuring credit quality and operational efficiency |
| Key Responsibilities | • Manage collections (30+, 90+, NCL, NPA, recoveries)• Maintain collections infrastructure• Monitor flow rates & loss rates• Improve productivity & performance metrics• Reduce operational costs• Provide feedback to credit policy team• Drive digitization & process improvements |
| Risk & Compliance | • Manage operational, credit, market & information security risks• Ensure governance & audit compliance• Conduct timely reviews & audits |
| People / Performance Management | • Ensure team productivity & efficiency• Achieve business targets & KPIs• Enhance performance through strategy improvements |
| Skills Required | • Retail sales & relationship management• Collections & recovery management• Risk assessment & analysis• Data-driven decision making |
| Education / Experience | (Not clearly specified, but typically Graduate + collections/relationship experience) |
| Seniority Level | Mid Level (Operations + Collections + Relationship role) |
