| Job Title | Personal Banker |
| Job ID | 43014 |
| Company | Yes Bank (YBL) |
| Location | Palus |
| Work Mode | Work From Office |
| Job Type | Permanent |
| Job Nature | Full Time |
| Industry | Banking / Financial Services |
| Role Overview | Manage customer accounts, ensure smooth banking operations, and deliver high-quality customer service |
| Key Responsibilities | • Account opening, maintenance & closure• Handle customer queries & service requests• Ensure documentation & process compliance• Monitor transactions & verify documents• Maintain service quality & customer satisfaction• Coordinate with internal teams (RM, NOC, etc.)• Manage audits & regulatory compliance• Maintain records, reports & service data• Vendor & branch operations management |
| Service & Quality Focus | • Track customer complaints & improve processes• Monitor service metrics regularly• Collect customer satisfaction (CSS) feedback• Follow quality standards (ISO, Six Sigma) |
| Audit & Compliance | • Follow RBI/internal guidelines• Resolve audit findings promptly• Ensure risk & policy adherence |
| Education Requirement | Bachelor’s Degree (any stream) |
| Skills Required | • Sales & customer service skills• Communication & relationship management• Attention to detail & documentation accuracy• Problem-solving ability |
| Additional Responsibilities | • Maintain discipline & branch standards• Manage vendors & branch upkeep• Continuous learning & skill development |
| Seniority Level | Entry to Mid Level |
