| Company | Sutherland |
| Job Title | Team Manager – Streaming Services (Shaw) |
| Job ID | REF12936B |
| Contract Type | Brick and Mortar (Onsite) |
| Location | Mandaluyong – Manila, Philippines |
| Date Published | 20 Feb 2026 |
| Department / Process | Streaming Services (Shaw Account) |
| Role Summary | Lead and manage a team of Consultants to achieve KPI targets, improve performance metrics, and drive operational excellence. |
| Key Responsibilities | Drive team performance & KPIs; manage attrition and shrinkage; coach & mentor team members; provide performance feedback; update leadership on customer trends; support organizational initiatives. |
| Technical Skills Required | MS Office proficiency |
| Core Competencies | Strong analytical skills; ability to interpret data & identify trends; strong verbal & written communication; proactive relationship building; team-player attitude; ability to work in a fast-paced environment |
| Performance Focus Areas | KPI achievement; team productivity; attrition control; customer experience improvement |
| Confidentiality Note | Information handled as per EEO guidelines |
