| Company | Kotak Mahindra Bank |
| Job Title | Sky Service CCU – Relationship Manager (Sky Channel – Customer Service) |
| Job ID | 234741 |
| Location | Thane, Maharashtra, India |
| Office Address | Neptune Elements – 3rd Floor, Thane |
| Job Category | Consumer Bank / Customer Service |
| Posting Date | 02 April 2026 |
| Education Required | Bachelor’s Degree |
| Job Type | Full Time |
| Shift | Day Shift |
| Role Summary | Handle customer service and relationship management through Sky Channel (Customer Care Unit / Service Channel) |
| Core Responsibility | Customer support, relationship management, service requests handling |
| Customer Interaction | Handle customer queries, service requests and complaints |
| Service Channel | Phone / Digital / Customer Service Channel |
| Banking Services | Account services, banking information, service support |
| Customer Experience | Ensure customer satisfaction and quick issue resolution |
| Job Nature | Customer Service + Relationship Management |
| Experience Level | Entry–Mid Level |
| Career Path | RM → Senior RM → Team Leader → Branch / Service Manager |
| Industry | Banking / Customer Service / Retail Banking |
