| Company | Bajaj Finance Ltd. |
| Job Title | Relationship Manager – GL North |
| Job ID | JR00222707 |
| Posted On | 27 Jun 2026 |
| Application End Date | 27 Jun 2027 |
| Location | Shamli – Budhana Road, Uttar Pradesh, India |
| Region | North |
| City Tier | Tier 4 |
| Job Level | GB02 |
| Department | GL North – Sales |
| Experience | 1–2 Years |
| Qualification | Graduate / Others |
| Business Segment | Group Lending (GL), Microfinance (MFI), Joint Liability Group (JLG) |
| Job Purpose | Acquire new microfinance customers through village surveys and JLG formation, conduct customer verification, ensure quality sourcing, manage collections and recoveries, and maintain strong customer relationships while managing a portfolio of 450–500 customers. |
| Customer Acquisition | Conduct village surveys, identify prospects, explain MFI/JLG products, source new customers, form Joint Liability Groups (JLGs), and promote financial literacy. |
| Loan Processing | Collect customer information, verify documents, perform data entry/upload in LOS, validate applications, and follow end-to-end sourcing SOPs. |
| Credit Coordination | Coordinate with Branch Manager and Credit Operations for approvals and loan disbursement. |
| Customer Portfolio Management | Manage a portfolio of 450–500 customers, maintain regular interaction, resolve customer queries, and promote top-up loans and cross-selling opportunities. |
| Collections & Recovery | Conduct centre meetings, ensure timely EMI collections, achieve 100% recovery deposit compliance, reconcile collections with Credit & Operations, and minimize delinquency. |
| Verification & Monitoring | Perform house verification, income assessment, end-use monitoring of loans, and ensure compliance with lending policies. |
| Reporting & Compliance | Prepare daily activity reports, maintain centre discipline, comply with SOPs, ensure zero audit findings, and achieve business quality metrics. |
| Key Responsibilities | Village Survey, Customer Prospecting, JLG Formation, CGT (Compulsory Group Training), House Verification, Income Assessment, Loan Sourcing, Collections, Recovery, Portfolio Management, Cross-selling, Daily Reporting. |
| Required Skills | Sales, Rural Marketing, Customer Acquisition, Relationship Management, Collections, Recovery Management, Documentation, Financial Literacy, Loan Processing, MIS Reporting. |
| Soft Skills | Communication, Relationship Building, Customer Service, Negotiation, Field Sales, Time Management, Target Orientation, Problem Solving, Compliance Focus. |
| Major Challenges | Achieving quality sourcing targets, maintaining regular collections, minimizing delinquencies, ensuring portfolio quality, and maintaining zero audit observations. |
| Ideal Candidate | Graduate with 1–2 years of experience in Microfinance, NBFC, Banking, Rural Lending, or Field Sales, with strong expertise in customer acquisition, JLG operations, collections, portfolio management, and rural relationship building. |
