| Job Title | Sr. Program Manager – Heavy Bulky Network, IN – H&B |
| Company | Amazon |
| Job ID | 10544520 |
| Hiring Entity | ASSPL – Karnataka |
| Location | Bengaluru, Karnataka, India |
| Job Type | Full Time |
| Department/Category | Project / Programme / Product Management – Non-Tech |
| Experience | 5+ Years in Program or Project Management |
| Role Focus | Heavy & Bulky (H&B) delivery experience, network optimization and customer experience |
| Speed & Delivery | Own speed improvement roadmap, event readiness and delivery benchmarking |
| Customer Experience | Improve delivery experience and reduce customer contacts |
| CPU Reduction | Drive Contacts Per Unit (CPU) reduction across customer and operational experience pillars |
| Network Topology | Drive multi-tier integrated network topology and regionalization |
| Cost Optimization | Balance network regionalization, fulfillment costs and operational efficiency |
| Cross-Functional Management | Coordinate with Operations, Supply Chain, Category, Customer Service, Finance and other teams |
| Stakeholder Management | Work across 10+ stakeholder teams |
| Business Reviews | Lead weekly/monthly business reviews with data-backed insights and exception management |
| Reporting & Mechanisms | Build dashboards, SOPs and escalation mechanisms to identify and resolve metric deterioration |
| Leadership | Communicate program strategy, progress and results to senior leadership |
| Data & Metrics | Use data and metrics to identify opportunities and drive improvements |
| Preferred Experience | 2+ Years in Process Improvement |
| Preferred Qualification | Master’s Degree / MBA in relevant field |
| Key Skills | Program Management, Project Management, Data Analysis, Supply Chain, Operations, Network Optimization, Stakeholder Management |
