| Job Title | Manager – MS Dynamics CRM |
| Company | Deloitte |
| Location | Hyderabad, Telangana |
| Department/Domain | T&T – Customer – S&S |
| Experience | 9–13 years |
| Team Leadership | Experience handling a minimum 10-member team |
| Qualification | B.Tech / M.Tech or equivalent qualification/experience |
| Core Expertise | Microsoft Dynamics 365 CRM and Power Platform |
| Solution Design | Lead architecture and design of D365 CRM and Power Platform solutions |
| Requirements Gathering | Translate business and CRM requirements into technical solutions |
| D365 CRM | Configure and customize entities, forms, workflows, business rules and plugins |
| Power Platform | Power Apps (Model-Driven & Canvas), Power Automate, Power Pages |
| Development | Client-side scripting using JavaScript / TypeScript |
| Integration | Integrate D365 CRM and Power Platform with enterprise systems using APIs, connectors and middleware |
| Solution Deployment | Experience with managed/unmanaged solution packages |
| Technical Leadership | Guide development teams, troubleshoot complex issues and ensure quality |
| Architecture | Software architecture, integration patterns and data modeling |
| Security & Compliance | Implement security best practices and data protection measures |
| Documentation | Architecture diagrams, design specifications and deployment documentation |
| Training & Support | Train end-users and provide ongoing CRM/Power Platform support |
| Pre-Sales | Provide technical insights, solution presentations and client demonstrations |
| Agile & DevOps | Knowledge of Agile methodologies and DevOps practices |
| Good to Have | Custom Pages, Power BI, Power Virtual Agent, ADF, CI/CD pipelines |
| Cloud | Azure services and cloud-based architectures |
| Data Privacy | GDPR, HIPAA and related privacy/security regulations |
| Preferred Certification | Microsoft Dynamics 365 + Power Platform Solution Architect or similar |
| Key Skills | D365 CRM, Power Platform, Power Apps, Power Automate, Power Pages, JavaScript, TypeScript, APIs, Azure, DevOps |
