| Job Title | Customer Relationship Officer |
| Company | CSB Bank |
| Job ID | 1133980 |
| Location | Kolkata, West Bengal |
| Job Type | Full Time |
| Experience | 1–5 years in Sales / Service |
| Qualification | Graduate – Any Specialization |
| Posting Date | 05 October 2026 |
| Customer Service | Service branch customers and maintain branch operations as per audit and compliance requirements |
| Customer Acquisition | Drive new-to-bank acquisition for CASA, TD and loans through referrals and cross-selling |
| Sales Activities | Area mapping, cold calling and BTL activities to achieve acquisition targets |
| Documentation | Complete accurate AOF/KYC and ensure error-free CKYC submission |
| Cross-Selling | Sell insurance and investment products |
| Digital Banking | Activate digital banking services for new customers |
| Portfolio Management | Manage assigned customer portfolio, balances, usage and service requests within TAT |
| Key Skills | Customer service, sales, lead conversion, relationship management and compliance |
