| Job Title | Team Lead – Inbound Contact Centre |
| Company | CSB Bank |
| Job ID | 1136199 |
| Location | Thane, Maharashtra |
| Job Type | Full Time |
| Experience | 5–10 years |
| Qualification | Graduate / Post Graduate – Any Specialization |
| Team Management | Manage bank employees and outsourced staff |
| Contact Centre Experience | Minimum 5 years in inbound/outbound contact centre operations, preferably Banking/NBFC |
| Contact Centre Knowledge | In-depth understanding of inbound and outbound contact centre operations |
| Vendor Management | Manage vendors and billing activities |
| Sales & Cross-Selling | Experience in cross-selling and achieving sales targets |
| Service Levels | Monitor and manage service levels |
| Escalation Handling | Handle customer escalations and complaints |
| Complaint Management | Manage and resolve customer complaints |
| Training & Quality | Knowledge of training and quality management |
| NPS | Experience/knowledge of NPS management |
| Email & Chat | Knowledge of handling inbound email and chat teams preferred |
| Key Skills | Team management, contact centre operations, vendor management, sales, service levels, complaints and customer experience |
| Posting Date | 05 October 2026 |
