| Job Title | Program Specialist, IN Seller Reimbursements |
| Company Name | Amazon – ASSPL, Karnataka |
| Job ID | 10511740 |
| Job Category | Project / Programme / Product Management – Non-Tech |
| Location | Bengaluru, Karnataka, India |
| Employment Type | Full-Time |
| Experience Required | 1+ year of data-driven business operations experience |
| Education | Bachelor’s Degree |
| Language Requirement | Fluent in English – speaking, writing and reading |
| Role Overview | Manage reimbursement programs and escalations, drive performance improvements, reduce process defects and improve seller/customer experience. |
| Key Responsibilities | Own programs and KPIs; conduct data deep-dives and root-cause analysis; identify and eliminate process defects; track initiatives; resolve blockers and provide regular business updates. |
| Program Management | Implement and maintain processes, mechanisms and standardized procedures to support program execution. |
| Data Analysis | Pull and analyse data, identify trends and perform root-cause analysis to support process improvements. |
| Stakeholder Management | Coordinate with internal stakeholders, communicate updates, resolve issues and ensure timely delivery of programs and initiatives. |
| Escalation Management | Identify and systematically escalate issues to relevant teams and follow through until resolution. |
| Key Skills | Program Management, Data Analysis, Root-Cause Analysis, Process Improvement, KPI Management, Stakeholder Management, Problem Solving |
| Technical Skills | Microsoft Office, Microsoft Excel and project management tools |
| Preferred Skills | Consumer product compliance processes, regulatory compliance management and experience working with government agencies |
