| Company | Bajaj Finance Ltd. |
| Job Title | Senior Business Analyst – IT, TICC (Technology Innovation & Collaboration Centre) – Knowledge Hub |
| Job ID | JR00222709 |
| Posted On | 27 Jun 2026 |
| Application End Date | 27 Jun 2027 |
| Location | Pune Corporate Office – Mantri, Pune, Maharashtra, India |
| Designation | Senior Business Analyst |
| Job Level | GB05 |
| Department | IT – TICC (Technology Innovation & Collaboration Centre) – Knowledge Hub |
| Experience | 3–6 Years |
| Qualification | Postgraduate with demonstrated experience in technology/technical content writing |
| Primary Domain | Technology Content Strategy, Knowledge Management, Business Analysis, Portal Management |
| Primary Objective | Lead content strategy, manage the Knowledge Hub portal, create thought leadership content, and drive technology awareness across the organization. |
| Content Strategy | Plan, create, curate, publish, and manage digital content including articles, blogs, newsletters, long-form research, and technology reports. |
| Knowledge Hub Management | Own end-to-end management of the Knowledge Hub portal, ensuring performance, usability, content quality, taxonomy, and discoverability. |
| Thought Leadership | Develop CXO-level reports, AI & GenAI newsletters, technology research papers, and executive communication materials. |
| Technology Research | Research AI, GenAI, Cyber Security, Quantum Computing, Emerging Technologies, and convert technical concepts into business-focused insights. |
| Portal Administration | Manage portal enhancements, UI/UX improvements, taxonomy, tagging, SEO metadata, deployments, upgrades, and release coordination. |
| Business Analysis | Gather requirements, create user stories, coordinate UAT, validate releases, and bridge business users with development teams. |
| DevOps & Release Management | Support CI/CD pipelines, environment setup, migration activities, release management, deployment validation, and post-production monitoring. |
| Infrastructure & Security | Coordinate with Infrastructure, Network Security, IT, and vendors to maintain portal stability, security, compliance, and vulnerability remediation. |
| Performance Analytics | Monitor MAU, engagement metrics, content performance, user journeys, and portal adoption. |
| Stakeholder Management | Collaborate with TICC, IT, Infrastructure, Design, Security, Business Teams, and external vendors. |
| Vendor Management | Coordinate with portal vendors, monitor deliverables, timelines, quality, and execution. |
| Digital Engagement | Execute newsletters, technology campaigns, leadership communications, emailers, and technology event promotions. |
| Documentation | Prepare research reports, technical content, business documentation, and executive-level presentations. |
| Required Technical Skills | Content Strategy, Knowledge Hub Management, Technology Research, AI & GenAI, BFSI Research, Digital Publishing, Portal Management, User Stories, UAT, Release Management, SEO Metadata, Content Taxonomy, Performance Analytics |
| Tools & Technologies | Knowledge Portals, CMS, CI/CD, UAT, SEO, UX Content, Analytics Tools |
| Domain Knowledge | BFSI, Artificial Intelligence (AI), Generative AI (GenAI), Cyber Security, Quantum Computing, Emerging Technologies |
| Soft Skills | Business Analysis, Executive Storytelling, Communication, Stakeholder Management, Vendor Management, Problem Solving, Collaboration, Ownership, Attention to Detail, Innovation, Strategic Thinking |
| Key Responsibilities | Content planning, portal ownership, technology research, stakeholder engagement, release coordination, vendor management, performance tracking, UX optimization, and knowledge-sharing initiatives. |
| Major Challenges | Balancing high-volume content with quality, ensuring portal stability, increasing user adoption, managing cross-functional dependencies, maintaining SEO and discoverability, and keeping pace with evolving technologies. |
| Ideal Candidate | A technology-focused Business Analyst or Content Strategist with 3–6 years of experience in digital content strategy, knowledge management, portal administration, BFSI research, AI/GenAI thought leadership, UAT, release management, stakeholder coordination, and executive communications. |
