| Job Title | Branch Operations Manager |
| Company | CSB Bank |
| Job ID | 1135298 |
| Location | Thane, Maharashtra |
| Job Type | Full Time |
| Posted On | 1 October 2026 |
| Experience | 3–9 Years in Branch Operations |
| Qualification | Graduate |
| Preferred Certification | JAIIB / CAIIB |
| Department/Domain | Branch Operations |
| Daily Operations | Cash, vault, ATM, locker, EOD and reconciliation |
| Customer Service | Branch customer servicing and operational support |
| KYC & Compliance | KYC/AML, CKYC, RBI and audit compliance |
| Account Opening | Accurate account opening, documentation and CKYC uploads |
| Service Metrics | Monitor TAT, FTR and customer complaints |
| Issue Resolution | Root Cause Analysis (RCA) and corrective actions |
| Audit Management | Prepare for audits/inspections and resolve observations |
| Cross-Selling | Insurance, investments and digital banking activation |
| Training | Train frontline staff on process and compliance updates |
| Inventory Management | Customer deliverables and gold loan packets |
| Key Skills | Branch Operations, KYC/AML, Compliance, Audit, Customer Service |
