| Job Title | Branch Operations Manager |
| Company | CSB Bank |
| Job ID | 1136145 |
| Location | Ahmednagar, Maharashtra |
| Job Type | Full Time |
| Posted On | 1 October 2026 |
| Experience | 3–9 Years in Branch Operations |
| Qualification | Graduate |
| Preferred Certification | JAIIB / CAIIB |
| Department/Domain | Branch Operations |
| Daily Operations | Cash, vault, ATM, locker, EOD and reconciliation |
| Customer Service | Manage branch customer servicing and operational activities |
| KYC & Compliance | Ensure accurate account opening, KYC, CKYC uploads and documentation |
| Service Metrics | Monitor TAT, FTR and customer complaints |
| Issue Resolution | Implement Root Cause Analysis (RCA)-based corrective actions |
| Audit Management | Prepare for audits/inspections and resolve observations on time |
| Cross-Selling | Promote insurance, investments and digital banking activation |
| Training | Train frontline staff on process updates and compliance requirements |
| Inventory Management | Manage customer deliverables and gold loan packets |
| Key Skills | Branch Operations, KYC, Compliance, Audit, Customer Service, Banking Operations |
