| Company | CSB Bank |
| Job Title | Branch Operations Manager |
| Job Identification | 1136349 |
| Location | Tumakuru, Karnataka |
| Address | Ground Floor, AGM Arcade, Tumakuru, Karnataka – 572101 |
| Job Type | Full Time |
| Qualification | Graduate |
| Experience | 3–9 Years – Branch Operations |
| Preferred Certification | JAIIB / CAIIB |
| Role | Branch Operations Management |
| Daily Operations | Manage cash, vault, ATM, locker, EOD and reconciliation controls |
| Customer Service | Service branch customers and maintain operations as per audit and compliance requirements |
| Account Opening | Ensure accurate account opening, KYC, CKYC uploads and documentation quality |
| Service Metrics | Monitor TAT, FTR and customer complaints |
| Root Cause Analysis | Implement RCA-based corrective actions for service issues |
| Audit & Inspection | Prepare for audits/inspections and maintain required records |
| Compliance | Resolve audit observations within stipulated timelines |
| Cross-Selling | Cross-sell insurance and investment products |
| Digital Banking | Activate digital banking services for new customers |
| Staff Training | Train frontline staff on process updates and compliance requirements |
| Inventory Management | Manage inventory of customer deliverables and gold loan packets |
| Key Skills | Branch Operations, Banking Operations, KYC, Compliance, Customer Service & Audit |
| Ideal Candidate | Graduate with 3–9 years of branch operations experience; JAIIB/CAIIB certification preferred |
