| Job Title | Manager – Liability Operations |
| Location | Ernakulam, Kerala |
| Job ID | 1134605 |
| Posting Date | 07 October 2026 |
| Job Type | Full Time |
| Experience | 5–10 Years |
| Qualification | Graduate / Post-Graduation – Any Specialisation |
| Domain | Liability Operations / Banking Operations |
| Customer Onboarding | Manage customer onboarding and process customer instructions |
| Compliance | KYC, AML and Negative List guidelines |
| Operations Management | Manage operational volumes, productivity and process controls |
| Service Delivery | Ensure customer deliverables within SLA timelines |
| Complaint Management | Resolve complaints within TAT and conduct Root Cause Analysis (RCA) |
| Vendor Management | Review vendor performance and ensure optimum productivity |
| Regulatory Reporting | File regulatory returns and MIS reports accurately and on time |
| Performance Metrics | Improve TAT (Turnaround Time) and FTR (First Time Right) |
| Data Management | Support clean-up operations and ensure accurate system data entry |
| CPC Operations | Handle judgmental activities with strong process and compliance knowledge |
| Key Skills | Banking Operations, KYC, AML, Process Control, SLA/TAT Management, MIS, RCA |
| Ideal Candidate | Banking professional with strong liability operations and compliance experience |
| Location Address | DJM Building, Ernakulam, Kerala – 682011 |
