| Company Info | Company Name | Deloitte Touche Tohmatsu India LLP |
| Department | T&T | Customer | S&S |
| Location | Bengaluru |
| Job Details | Job Title | Associate Director – Microsoft Dynamics CRM 365 |
| Job ID | 99513 |
| Date Posted | May 1, 2026 |
| Designation | Associate Director |
| Experience & Qualification | Experience | 13 – 17 Years |
| Qualification | B.Tech / M.Tech or equivalent |
| Team Handling | Minimum 10 members |
| Key Responsibilities | Solution Design | Lead architecture design for D365 CRM & Power Platform solutions |
| Requirement Gathering | Translate business needs into technical solutions |
| Customization | Configure entities, forms, workflows, business rules |
| Integration | Integrate CRM with enterprise systems using APIs/connectors |
| Leadership | Provide technical leadership & ensure quality delivery |
| Documentation | Maintain architecture diagrams & technical documents |
| Security | Ensure compliance with data protection regulations |
| Training | Train users and provide ongoing support |
| Pre-sales | Support demos and client presentations |
| Required Skills | Core Technologies | D365 CRM, Power Apps (Model & Canvas), Power Automate, Power Pages |
| Programming | JavaScript / TypeScript |
| Integration | APIs, connectors, middleware |
| Deployment | Managed/Unmanaged solutions |
| Architecture | Data modeling, system design principles |
| Methodologies | Agile, DevOps |
| Soft Skills | Communication, problem-solving |
| Good to Have | Tools | Power BI, Power Virtual Agent, ADF |
| Cloud | Azure services |
| Compliance | GDPR, HIPAA knowledge |
| DevOps | CI/CD pipeline exposure |
| Leadership Expectations | Inspiring Leadership | Build inclusive and motivated teams |
| Strategic Thinking | Solve complex business challenges |
| Stakeholder Management | Influence and collaborate effectively |
| Delivery Excellence | Ensure timely and high-quality execution |
| Analytical Skills | Data-driven decision-making |
| Communication | Structured and impactful conversations |
| Risk & Quality | Manage risks and ensure high standards |
| Change Management | Adapt to changing environments |
| Tech Savvy | Use ethical technology for impact |
