| Job Title | Assistant Branch Manager – Inbound – Branch Banking – Service |
| Company Name | Kotak Mahindra Bank |
| Job ID | 258328 |
| Job Category | Consumer Bank |
| Location | Surat, Gujarat, India |
| Work Location | Ground Floor, Shop No. G-2, Trinity Orion, Surat, Gujarat – 395007 |
| Employment Type | Full-Time |
| Job Shift | Day Shift |
| Education | Bachelor’s Degree |
| Posting Date | 23 September 2026 |
| Apply Before | 21 December 2026 |
| Role Overview | Oversee daily branch operations, ensure regulatory compliance, manage customer service, and maintain operational efficiency. |
| Branch Operations | Manage day-to-day branch activities and ensure smooth and efficient functioning. |
| Compliance & Audit | Ensure adherence to bank policies, audit standards, regulatory requirements, AML, and KYC guidelines. |
| Transaction Verification | Authorize and verify system inputs related to customer transactions and service requests handled by team members. |
| Customer Service | Manage branch lobby and customer queues and ensure timely resolution of customer complaints within defined TAT. |
| Cash Operations | Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits. |
| Important Responsibilities | Support branch efficiency, verify customer-service activities, maintain compliance, and ensure a positive customer experience. |
| Key Skills | Branch operations, leadership, customer service, banking compliance, KYC/AML, problem-solving, and operational management. |
