| Job Title | Customer Assistance Manager – Credit Card (Hardship Assistance Unit) |
| Location | Hyderabad |
| Job ID | 217665 |
| Category | Consumer Bank |
| Posting Date | 22 May 2026 |
| Last Date to Apply | 31 May 2026 |
| Employment Type | Full-Time |
| Shift | Day |
| Qualification | Bachelor’s Degree |
| Workplace | Navbharat 2nd Floor, Hyderabad – 500082 |
| Role Summary | Collections and recovery management role focused on retail assets, repossession, and delinquent account resolution |
| Primary Function | Manage credit card collections, recovery operations, and hardship assistance cases |
| Key Responsibilities | – Monitor collection performance- Manage repossession activities- Coordinate with recovery & collection agencies- Handle legal formalities related to collections- Conduct field visits for recovery support- Train and supervise collection teams- Ensure compliance with bank & regulatory policies |
| Skills Required | Collections management, recovery operations, legal coordination, team leadership, field operations |
| Key Focus | Recovery efficiency, delinquency reduction, compliance, customer resolution |
