| Job Title | Onboarding Officer – Video KYC (VKYC) – Kotak 811 Digital Banking |
| Company Name | Kotak Mahindra Bank |
| Job ID | 258323 |
| Job Category | Consumer Bank |
| Location | Thane, Maharashtra, India |
| Work Location | Neptune Elements – 3rd Floor, Thane, Maharashtra – 400604 |
| Employment Type | Full-Time |
| Job Shift | Day Shift |
| Education | Bachelor’s Degree |
| Posting Date | 23 September 2026 |
| Apply Before | 21 December 2026 |
| Role Overview | Handle customer onboarding and complete full KYC verification through secure video calls for Kotak 811 Digital Banking. |
| Video KYC | Conduct secure video calls, verify customer details and complete the VKYC process. |
| Customer Verification | Match customer information and documents with the application and perform Right Party Verification. |
| Customer Service | Provide professional assistance, resolve queries, and ensure a smooth onboarding experience. |
| Cross-Selling | Promote relevant banking products and services during customer interactions. |
| Key Responsibilities | Maintain customer records, conduct follow-ups, meet VKYC and cross-selling targets, and follow KYC, security, and quality standards. |
| Key Skills | Communication skills, customer handling, attention to detail, KYC verification, sales, and process compliance. |
