| Job Title | Service Officer – Branch Banking Service |
| Job Identification | 220411 |
| Department | Consumer Bank |
| Job Category | Branch Banking / Operations / Customer Service |
| Location | Surat |
| Employment Type | Full-Time |
| Job Shift | Day Shift |
| Qualification Required | Bachelor’s Degree |
| Posting Date | 24 June 2026 |
| Application Deadline | 31 August 2026 |
| Primary Role | Handle branch banking operations, cash & non-cash transactions, and deliver excellent customer service |
| Key Responsibilities | Manage cash and non-cash transactions, process withdrawals and deposits, handle demand drafts and cheque processing, resolve customer queries, provide banking information, and support branch operations |
| Cash Transaction Activities | Cash Deposits, Cash Withdrawals, Cash Handling, Cash Verification |
| Non-Cash Transaction Activities | Demand Draft Processing, Cheque Processing, Customer Service Requests |
| Customer Service Responsibilities | Query Resolution, Banking Assistance, Customer Relationship Management, Service Excellence |
| Sales Responsibilities | Cross-selling Banking Products and Services, Generating Referrals |
| Operational Responsibilities | Ensure speed, accuracy, compliance, and efficiency in branch transactions |
| Core Skills Required | Banking Operations, Cash Handling, Customer Service, Transaction Processing, Cross-Selling |
| Banking Knowledge | Retail Banking, Branch Banking Operations, Financial Products and Services |
| Soft Skills | Communication Skills, Attention to Detail, Customer Focus, Interpersonal Skills, Problem Solving |
| Performance Indicators | Transaction Accuracy, Customer Satisfaction, Service Quality, Cross-Sell Achievement, Operational Efficiency |
| Suitable Candidate Profile | Service Officer, Bank Teller, Cashier, Branch Operations Executive, Customer Service Executive, Banking Associate |
| Key Resume Keywords | Branch Banking, Cash Operations, Cash Deposits, Cash Withdrawals, Demand Drafts, Cheque Processing, Customer Service, Retail Banking, Banking Operations, Cross-Selling, Transaction Processing, Customer Relationship Management |
| Office Address | 1st Floor, Surat, Gujarat – 395002, India |
| Career Level | Entry-Level / Junior Banking Professional |
