| Company | Kotak Mahindra Bank |
| Job Title | Sky Analyst – Service Quality – Sky Channel |
| Job ID | 251832 |
| Department | Consumer Bank |
| Category | Service Quality / Customer Experience / Operations |
| Location | Thane, Maharashtra, India |
| Job Type | Full-Time |
| Shift | Day Shift |
| Education Required | Bachelor’s Degree |
| Experience | Experience in Service Quality, Customer Experience, Banking Operations, or Process Improvement preferred |
| Key Responsibilities | Monitor and improve service quality across Sky Channel operations, ensure adherence to service standards, analyze customer feedback and operational performance, identify improvement opportunities, coordinate with internal teams to enhance customer experience, and support quality assurance initiatives while maintaining compliance with bank policies. |
| Required Skills | Service Quality Management, Customer Experience, Data Analysis, Process Improvement, Banking Operations, Communication, Problem-Solving, Attention to Detail, Compliance |
| Posting Date | 01 August 2026 |
| Application Deadline | 29 October 2026 |
| Office Address | Neptune Elements, 3rd Floor, Thane, Maharashtra – 400604, India |
