| Job Title | Customer Service Incident Coordinator (German & Additional Language Speaker) |
| Company | TransUnion |
| Locations | Remote, United Kingdom / Remote – Ireland |
| Job Type | Full-time |
| Job Requisition ID | 19038403 |
| Posted On | Posted Today |
| Work Mode | Remote (occasional in-person events if required) |
| Shift Timing | Monday to Friday, 10:30 am – 7:00 pm |
| Role Summary | Customer service and incident coordination role handling fraud, identity theft, and data breach cases, supporting customers and clients, and coordinating remediation processes. |
| Key Responsibilities | Screen and interview clients regarding fraud/identity theft; analyze incident severity; manage customer expectations; act as point of contact; gather evidence and documentation; communicate with creditors, law enforcement and government agencies; prepare letters and communications; coordinate breach remediation; escalate incidents; maintain case records; manage incident closure and reporting; coordinate data transfers and mailings; monitor trends and incidents; maintain knowledge of laws and regulations. |
| Administrative Responsibilities | Prepare proposals for breach services; participate in project planning and reporting; manage document transfers; coordinate mailings; ensure timely communication with internal teams and clients; maintain accurate database records; finalize incident reports. |
| Language Requirements | Must be fluent in German, English, and one additional language (Arabic, Swedish, Croatian, Greek, Dutch, or French). Written and verbal assessments will be conducted. |
| Experience Required | Customer service experience required |
| Core Skills | Customer service; communication; incident management; documentation; problem solving; coordination; attention to detail; case management. |
| Industry Domain | Fraud, Identity Theft, Data Breach Management, Credit Services |
| Benefits | Annual leave + bank holidays; wellness days; birthday leave; pension scheme; employee stock purchase plan; private healthcare; wellbeing programs; diversity and inclusion forums. |
| Hiring Process | Mostly virtual interviews via phone/video; possible in-person interview if required. |
| Career Growth | Training and development opportunities available; flexible working arrangements supported. |
| Impact | Support fraud and breach victims, manage incident processes, coordinate remediation activities, and improve customer service and incident management efficiency. |
