| Job Title | French Speaking Voice Office Operations Representative |
| Company | TransUnion |
| Location | Remote – South Africa |
| Job Type | Full-time |
| Job Requisition ID | 19037535 |
| Posted On | Posted Today |
| Application Deadline | 3 April 2026 |
| Role Type | Talent Pipeline (Future opportunities, not immediate vacancy) |
| Work Schedule | 24-hour shift rotation including night shifts and public holidays |
| Work Requirement | Must live in South Africa; fibre internet required; minimum 100 Mbps upload/download speed |
| Credit Requirement | Clear credit record may be required |
| Role Summary | Customer service and operations role supporting English and French-speaking banking and business customers via calls and emails, including translation and customer support activities. |
| Key Responsibilities | Handle incoming calls and emails; translate emails and documents; review contracts; identify customer needs; build customer relationships; provide accurate information; meet service targets; handle complaints and resolve issues; maintain customer records; follow communication procedures; update consumer files; engage customers and internal teams. |
| Language Requirement | Must be fluent in both French and English (reading, writing, speaking, translation) |
| Experience Required | Customer support or client service experience preferred; contact center experience is an advantage |
| Technical Skills | CRM systems; call handling systems; ability to use multiple systems simultaneously |
| Core Skills | Communication; customer service; active listening; problem solving; time management; multitasking; attention to detail |
| Education | High school diploma required; college diploma preferred |
| Preferred Experience | Credit bureau, banking, or financial industry experience |
| Performance Metrics | Customer service targets; call handling metrics; quality standards; customer satisfaction |
| Impact | Support global banking customers, resolve customer issues, maintain customer records, improve customer experience and service delivery. |
