| Job Title | Premier Customer Relationship Manager |
| Internal Job Title | Consultant, IT Support |
| Company | TransUnion LLC |
| Location | Chicago |
| Employment Type | Full-Time |
| Department | IT Support / Customer Relationship Management |
| Role Summary | Senior client relationship and IT support role focused on managing top-tier B2B customer experience, escalations, service performance, and Root Cause Analysis (RCA) |
| Primary Focus | Client relationship management, incident coordination, service oversight, and customer experience improvement |
| Key Responsibilities | – Create Root Cause Analysis (RCA) reports- Calculate service levels & prepare customer metrics- Support top enterprise clients- Coordinate incident communication and escalation management- Deliver performance insights and relationship support- Drive continuous service improvement |
| Experience Required | 4+ years in technology and/or IT customer support |
| Education Required | Bachelor’s degree in Business, Computer Science, or equivalent |
| Technical Skills | Microsoft Office Suite, Excel, PowerPoint, SharePoint, Splunk, Salesforce, CRM reporting tools |
| Preferred Skills | Ticketing systems, monitoring tools, financial services exposure |
| Work Requirements | On-call support availability and occasional overnight travel (3–5 times/year) |
| Soft Skills Required | Analytical thinking, presentation skills, communication, customer management, solution orientation |
| Industry Exposure | Financial services, IT support, enterprise customer management |
| Salary Range | USD $78,750 – $131,250 annually |
| Additional Benefits | Medical, dental, vision, 401(k), ESPP, tuition reimbursement, paid parental leave, wellness support, flexible PTO |
