| Job Title | Rep I – Business Operations |
| Job Requisition ID | 19039456 |
| Location | Chennai |
| Job Type | Full Time |
| Application Deadline | 18 April 2026 |
| Work Model | On-site / Hybrid (as per business requirement) |
| Process | Consumer Disputes & Email Operations |
| Role Summary | Handle customer queries, complaints, and disputes related to credit reports and scores |
| Key Responsibilities | Resolve consumer issues, respond to emails within SLA, draft responses, escalate issues, analyze complaints, prepare credit reports |
| Stakeholder Interaction | Consumers, banks, financial institutions via phone/email |
| Work Requirements | Flexible shifts, weekends/holidays, high workload handling |
| Experience Required | 1–3 years in Banking Operations / BFSI |
| Education | Graduate (any stream) |
| Skills Required | Communication (English & Hindi), analytical thinking, customer service, problem-solving |
| Technical Skills | MS Office, handling multiple applications |
| Preferred Experience | Credit bureau experience, complaint/escalation handling |
| Key Traits | Team player, accuracy-focused, customer-centric, adaptable |
