| Job Title | Sr. Analyst – Customer Support Operations |
| Company | TransUnion |
| Location | Hong Kong |
| Work Mode | Hybrid |
| Job Type | Full-Time |
| Experience Required | ~5+ years (client-facing/customer support) |
| Education | Graduate (any discipline) |
| Primary Focus | Customer Support, Client Engagement, Operations |
| Role Summary | Manage client relationships, ensure smooth customer support operations, and improve customer experience through analysis and coordination |
| Key Responsibilities – Customer Support | • Engage with members/clients and resolve queries • Ensure high customer satisfaction and service quality |
| Operations & Improvement | • Identify trends from customer feedback • Improve processes and service delivery |
| Compliance & KYC | • Perform due diligence and KYC checks • Ensure adherence to financial regulations |
| Collaboration | • Work with internal teams for seamless service • Coordinate across departments |
| Reporting & Training | • Prepare reports for management • Train clients on systems and compliance requirements |
| Core Skills Required | • Communication & interpersonal skills • Customer handling • Basic banking knowledge • Problem-solving |
| Work Environment | Client-facing, operations-focused, moderate pressure |
| Career Path | Customer Support → Operations Manager → Client Success / Service Head |
