| Job Title | Key Accounts Manager – Payments |
| Company | YES BANK |
| Location | Mumbai (Santacruz / Goregaon – Western Line) |
| Job Type | Full-Time (Work From Office) |
| Experience Required | 5–8 years |
| Department | Merchant Acquisition / Payments Business |
| Domain | Payments / Merchant Acquiring / Fintech |
| Role Summary | Manage and grow high-value merchant accounts, drive POS transaction volumes, ensure service delivery, and cross-sell financial products |
| Client Segment | Merchants with ₹5–₹50 lakh monthly POS volumes |
| Key Responsibilities | Manage merchant portfolio; Ensure service delivery & issue resolution; Monitor transaction trends; Drive POS volume growth; Increase merchant engagement & retention; Upsell payment products (POS, QR, Soundbox); Cross-sell loans, insurance, and demat products; Coordinate with internal teams & fintech partners; Ensure KYC & regulatory compliance; Maintain documentation & records; Track market trends & competitor offerings |
| Core Skills Required | Payments knowledge (POS, MDR, settlements, reconciliation, chargebacks); Sales & relationship management; Cross-selling ability; Communication & negotiation skills; Analytical mindset; Stakeholder management |
| Key KPIs | POS transaction volume growth; Revenue generation; Merchant retention; Cross-sell performance; Service quality |
| Work Nature | Client-facing, target-driven, mix of field work & account management |
| Career Path | Key Accounts Manager → Senior KAM / Payments Lead → Product / Fintech / Business Head |
